Accessibility Statement

How accessible is Where Is My Paper?

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard to ensure all users have a positive experience. We want as many people as possible to be able to use this website and generally, you should be able to:

• distinguish all text from its background due to sufficient contrast
• zoom in up to 400% without content spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are always working to improve the accessibility of Where Is My Paper? and have recently made the following improvements:

• added 'skip to content links' to each page to aid keyboard navigation
• specified the page language for each page
• ensured all fields identify their purpose by adding a 'programmatic field purpose'
• ensured that all text is accessible, including any alphabetical list navigation
• added semantic links to our footer

Our commitment and progress for Where Is My Paper?

Our commitment is to drive continuous progress towards full WCAG 2.1 Level AA conformance for Where Is My Paper? This product's remediation efforts are integrated into BMJ Group's broader accessibility roadmap (please refer to BMJ Group's accessibility statement for further information), which includes systematic audits, remediation, incorporating accessibility best practices into all new development, and continuous improvement overseen by an internal Accessibility Working Group.

Specific accessibility challenges

Third-party integrations

Where Is My Paper? incorporates content or functionalities from third-party providers, such as:

• An integration with ORCID used for the authentication of users when they log into the product

We acknowledge that we do not have direct control over their accessibility standards. We are working with our third-party providers to explore avenues for enhancing the accessibility of these integrated services. This includes discussions on potential improvements, advocating for WCAG 2.1 Level AA conformance, and, where necessary, evaluating alternative suppliers who demonstrate a stronger commitment to accessibility standards.

Our company-wide commitment

At BMJ Group, we are committed to digital accessibility, striving for a healthier, more inclusive world by ensuring our resources are available to everyone. For a comprehensive overview of our company-wide commitment, our accessibility roadmap, and our testing methodologies, please refer to BMJ Group's accessibility statement.

Feedback and support

Your feedback is crucial to our ongoing efforts to improve Where Is My Paper?'s accessibility. If you encounter any barriers accessing content or have suggestions for how we can further enhance the accessibility of this website, please contact our dedicated support team. While we strive to resolve issues promptly, we appreciate your patience as we work through our comprehensive accessibility roadmap.

• Email: accessibility@bmj.com
• Call: +44 (020) 7387 4410
• Write to: BMJ Publishing Group Limited, 5th Floor, 90 Whitfield Street, London, W1T 4EZ.

This statement was last updated: December 2025